20/06/13
WTS (workshop, training & seminar) in July 2013
- Training: "Holistic Intelligence for Student"
Outline : understand how manage Intelligence (IQ), Emotional (EQ), Adversity (AQ) & Spiritual (SQ) in balance as a change agence
Time & Place: Grand Wahid Hotel, Salatiga, July, 2-5, 2013
Trainer : Ugung DA Wibowo (UMP), Kuriake (Unika), Taufik (UMS), and Sarjuni (Unissula)
Audiens : students in Kopertis VI of Central Java
- Training: "Organizational Citizenship for Excellent Service" (IbM Programm)
Outline : understanding OCB as ibadah & muamalah for public serving
Time & Place: Baturraden, July, 6, 2013
Speaker : Ugung DA Wibowo
Audiences : employee of BMT Dana mentari
16/06/13
Excellent Service
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."
Backpacker Story #1: Trip to Singapore and Malaysia (KL)
We (I, Wilis, and Laily) are planning a trip 3 months earlier, when we saw promo ticket of roundtrip Yogyakarta - Singapore which advetised on newspaper. We get ticket for Rp. 199.000 for a one way trip. Then, we made itinerary for Singapore backpacking for 4 days and 3 nights, and decided to add the destinations to Malaysia for a day.
All things prepared one day before departure, ex. bag, clothes, jacket, camera, power bank, charger, netbook, umbrella, and don’t forget: bottle for mineral water!
We went to Jogjakarta use a car escorted by Willis's husband. We let at 11.30 pm, then up to Yogyakarta at 04 am. In the travelling, we had experienced a problem on a car tire, but we can handle it quickly. We had breakfast with menu ‘gudheg’ in the area Benteng. We reached the airport at 06:15, then check in and take off at 07.45 using Air Asia airplane.
On the flight to Singapore, I met with a women who sat next to me. During flight, we discuss about a lot of things, especially cities in Singapore. She helped me to fix the itinerary that had us arrange for backpacking in Singapore.
Finally, we follow her suggestion of that mother. That, the advantage if we dare to ask a stranger. But, be careful selecting stranger discussion partners in your journey ...
We canceled to explore west and east side of Singapore, and concentrate our travelling in the middle of Singapore,
and in our limited time we focused in south side of Singapore... between Bugis - Sentosa Island - Orchard - Little India - Chinatown - Harbor Front - Merlion park - Esplanade - Marina Bay/Gardens Bay
Thanx for the women that I forgot the name... in flight of Air Asia
June, 4 , 2013
All things prepared one day before departure, ex. bag, clothes, jacket, camera, power bank, charger, netbook, umbrella, and don’t forget: bottle for mineral water!
We went to Jogjakarta use a car escorted by Willis's husband. We let at 11.30 pm, then up to Yogyakarta at 04 am. In the travelling, we had experienced a problem on a car tire, but we can handle it quickly. We had breakfast with menu ‘gudheg’ in the area Benteng. We reached the airport at 06:15, then check in and take off at 07.45 using Air Asia airplane.
On the flight to Singapore, I met with a women who sat next to me. During flight, we discuss about a lot of things, especially cities in Singapore. She helped me to fix the itinerary that had us arrange for backpacking in Singapore.
Finally, we follow her suggestion of that mother. That, the advantage if we dare to ask a stranger. But, be careful selecting stranger discussion partners in your journey ...
We canceled to explore west and east side of Singapore, and concentrate our travelling in the middle of Singapore,
and in our limited time we focused in south side of Singapore... between Bugis - Sentosa Island - Orchard - Little India - Chinatown - Harbor Front - Merlion park - Esplanade - Marina Bay/Gardens Bay
Thanx for the women that I forgot the name... in flight of Air Asia
June, 4 , 2013
02/06/13
Backpacker Story #1: Preparation
Did you see the picture on the side? Yes ... as the situation in the picture, where I got stuck in a traffic jam. Boring...
My activities as lecturer @ faculty, students @ doctoral programm, and freelancers make me want to rush it out of my "box", temporary offcourse.. Some ideas appear in my mind. One is backpacking!
Together, I, with my two best friends (Wilis & Laily), we make a plan to backpacking abroad. Our destination is Singapore and Malaysia. Here are the stages of preparation we do:
My activities as lecturer @ faculty, students @ doctoral programm, and freelancers make me want to rush it out of my "box", temporary offcourse.. Some ideas appear in my mind. One is backpacking!
Together, I, with my two best friends (Wilis & Laily), we make a plan to backpacking abroad. Our destination is Singapore and Malaysia. Here are the stages of preparation we do:
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